FAQ

Q: How do I choose the right CAFELISSE bag?

A: Start with how you plan to use your bag. If you prefer something compact and easy to carry, explore our Shoulder Bags. For smaller everyday essentials, our Mini Bags & Wallets may be a better fit. If you need more room, explore our Tote & Hobo Bags. For hands-free everyday carrying, our Backpacks collection offers another practical option.

Q: What is the difference between your bag collections?

A: CAFELISSE bags are organized into distinct styles based on shape, size, and everyday use.

• Shoulder Bags: Compact and versatile styles designed for easy everyday carrying.
• Mini Bags & Wallets: Smaller pieces designed for cards, essentials, and lighter everyday carry.
• Tote & Hobo Bags: Roomier silhouettes designed for everyday versatility and additional carrying space.
• Backpacks: Hands-free styles designed for practical everyday carrying.

Q: How should I care for my CAFELISSE bag?

A: Handle your bag with care and follow any product-specific care information provided with the item. Avoid prolonged exposure to moisture, excessive heat, and rough surfaces where possible.

Q: How should I store my CAFELISSE bag?

A: Store your bag in a cool, dry place away from direct sunlight, excessive heat, and humidity. When not in use, keep the bag in a clean, dry environment and avoid placing heavy objects on top of it.

Q: How long will it take to receive my order?

A: Orders are typically processed within 1–3 business days after payment has been successfully confirmed. Processing time is separate from delivery time.

For orders shipped within the United States, standard delivery generally takes approximately 5–12 business days after dispatch. Delivery times may vary depending on destination, carrier operations, weather, customs, and other circumstances outside normal delivery schedules.

Q: How much does shipping cost?

A: CAFELISSE currently offers the following shipping options:

• Free Standard Shipping: Eligible orders of US$49 or more qualify for free standard shipping.
• Standard Shipping: US$5.99 for orders that do not qualify for free standard shipping, where this option is available.
• Express Shipping: US$9.99 where Express Shipping is available.

Available shipping options, final charges, and estimated delivery information will be shown at checkout.

Q: How can I track my order?

A: Once your order has shipped, you will receive a shipping confirmation email with tracking information when available. If your tracking information has not updated for an extended period, our customer care team can assist you.

Q: What should I do if my order arrives damaged, defective, or incorrect?

A: Please contact our customer care team as soon as possible and include your order number along with clear photos or videos of the item and packaging where relevant. Our team will review the issue and provide an appropriate replacement, refund, or return solution where applicable.

Q: Can I return my order?

A: Eligible products may be returned within 180 calendar days after delivery , in accordance with our Refund Policy.

Please contact our customer care team before sending anything back. We will review your request and provide the appropriate return instructions.

Q: Are eligible returns free?

A: CAFELISSE offers 180-Day Free Returns on eligible items . Items that meet the return conditions described in our Refund Policy may qualify for free return shipping. Once your return request has been approved, our customer care team will provide the applicable return instructions.

Q: How long does it take to receive my refund?

A: Once your returned item has been received, inspected, and approved, the refund will be issued to your original payment method.

Your bank or payment provider may require additional time to process the transaction and display the funds in your account.

Q: Where should I send my return?

A: Please do not send returns to our business registration address. Once your return request has been approved, our customer care team will provide the appropriate return warehouse address and return instructions.